Terms & Conditions

Welcome to MyPUSPAKOM Online Reservation & Payment Solution ("MyPUSPAKOM").

We have developed these Terms and Conditions to govern your use of the Website as well as your use of any other Internet services and channels of PUSPAKOM Sdn Bhd ("PUSPAKOM") including, but not limited to, our MyPUSPAKOM mobile applications.

We, along with our affiliates, partners and advertisers, provide content and services to you via the Website and the MyPUSPAKOM Mobile Application subject to the following conditions. Your use of the Website and the MyPUSPAKOM Mobile Application tells us you have read and agreed to these Terms and Conditions. Please read them carefully. If you do not agree with these terms and conditions, you are to exit this website and cease any activities on it.

  1. Registration
    • Certain areas of the website or the mobile application (as applicable) may require registration or may otherwise ask you to provide information to participate in certain features or access certain content.

    • The decision to provide this information is purely optional, however if you elect not to provide such information, you may not be able to access certain content or features or participate in various areas of the website or the mobile application.

    • When you register or provide information to the Website or applicable mobile application in any other manner, you agree to provide only true, accurate, current and complete information on all registration pages.

    • Using a name other than your own legal name is prohibited. You agree that PUSPAKOM may use the information provided by you in accordance to the Personal Data Protection Act 2012 and also the Privacy Policy.

  2. Website and Mobile Application Content
    • While every care has been taken to ensure the accuracy of the information, statements, text, articles, data, images, screens, and other materials contained and appearing in this website, we make no representations, guarantees or warranties as to the accuracy, reliability, quality, truth, suitability and completeness of the said materials. We reserve the right to add, delete or make any changes to the materials without prior notice.

    • We cannot accept any liability for inaccuracies or omissions in this website. We further disclaim all liabilities whatsoever for any direct, indirect, special or consequential loss or damages howsoever resulting directly or indirectly from the access to or the use of this website and the reliance on the materials contained herein. Any decisions made by you based on the materials are your sole responsibility.

    • We do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available will be free of viruses or other harmful elements.

    • We reserve the right and shall at our discretion, change, modify, add or remove any content and/or content(s) of the website and/or the mobile application without any notice.

  3. Intellectual Property Rights
    • Unless stated otherwise, PUSPAKOM is the owner or licensee of all copyrights in and to the content and/or content(s) on this website, including without limitation, (i) all materials, documentation, text, data, graphics, graphs, charts, buttons, photographs, videos, typefaces, music, sounds, HTML code, and interfaces contained on this website; and (ii) the design, selection and arrangement of this website.

    • All trademarks, service marks, trade names, logos, and other designations are the sole property of PUSPAKOM Sdn Bhd. Nothing contained on this website should be construed as granting any license or right to use any such marks without the written permission of PUSPAKOM.

    • You may not distribute any of the content to others, whether or not for payment or other consideration, and you may not modify, copy, frame, reproduce, sell, publish, transmit, display or otherwise use any portion of the content and/or content(s) without securing the prior written consent of PUSPAKOM.

  4. Reservation
    • By making a reservation on the website, you represent and warrant to us that you are of the age of majority under laws of Malaysia and you are the registered owner and/or the authorised representative of the registered owner of the vehicle.

    • By making a reservation on the website and making the necessary payment, you will be allocated an appointment slot at any one of the PUSPAKOM branch selected by you.

    • As a condition to the use of MyPUSPAKOM, you shall only use the website and/or the mobile application to make a bona fide and legitimate queries or reservation and you hereby undertake not to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

    • You also undertake to provide correct and accurate email, postal and/or other contact details to PUSPAKOM and acknowledge that PUSPAKOM may use these details to contact you in the event it is deemed necessary.

    • The reservation system is based on a first-come-first-serve basis. Due to high volume, in the event you do not attend at the designated PUSPAKOM inspection centre on the reservation date, your booking will be forfeited and your appointment slot will be opened to other customers.

    • In rare cases, we may also have to cancel or reject a reservation due to "obvious errors". For clarity, an obvious error is a mistake on the website. Whether to cancel or reject a booking for this reason is in PUSPAKOM's sole discretion.

  5. Covenants by the User

    As a user of the website and/or the mobile application, you agree not to use the website and/or the mobile application and/or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited and are restricted from:

    • Impersonating another person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, or adopt a false identity if the purpose of doing so is to mislead, deceive, or defraud another;

    • access, monitor or copy any content or information of the website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express prior written permission;

    • re-sell, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on the website for any commercial or competitive activity or purpose;

    • "frame", "mirror" or otherwise incorporate any part of the website into any other website without our prior written authorization;

    • deliver any unlawful (according to any and all applicable laws or regulations) postings to or through the website, or any postings which advocate illegal activity;

    • deliver, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, racist, discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise objectionable;

    • deliver or provide links to, any postings containing defamatory, slanderous, false or libellous material;

    • deliver any posting that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity;

    • use the website in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the website or other users' computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment;

    • attempt to gain unauthorized access to the website, any related website, other accounts, computer system, or networks connected to the website and/or mobile application, through hacking, password mining, or any other means;

    • obtain or attempt to obtain any materials or information through any means not intentionally made available through the website and/or mobile application, including harvesting or otherwise collecting information about others such as email addresses;

    • violating or attempting to violate the security of the website and/or the mobile application including, without limitation, (a) accessing data not intended for you or logging into a server or account which you are not authorized to access, (b) attempting to test the vulnerability of a system or network or to breach security without proper authorization, (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, "flooding", or "crashing", or (d) forging any TCP/IP packet header or any part of the header information in any e-mail, forum, or newsgroup posting. Violations of system or network security may result in civil or criminal liability. PUSPAKOM will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting those who are involved in such violations.

  6. Vehicle Inspection Disclaimer
    • Upon successful reservation, you are to proceed to the selected branches on the date and time of your appointment. For convenience, please be early.

    • You are to adhere to PUSPAKOM's requirement when present at the branch. You agree not to cause any disruption at the Branch or commit any security breaches. You may be required to submit your identification card for purposes of access into the branches or for purposes of validating documents. Once in the branch, you are restricted from entering into the restricted zones especially the inspection lanes. You are not to interrupt any inspection activities. Please observe all rules regarding security, prohibition of use of cameras and exercise safety measures within the compound.

    • Upon completing your selected vehicle inspection, a PUSPAKOM inspection report and/or a inspection certificate will be issued. The PUSPAKOM inspection report and/or the inspection certificate reflects the condition of the vehicle at the time of the inspection. That condition is subject to change between the time the inspection is conducted to the actual purchase of the vehicle. These changes may result from physical damage to the vehicle, owner modifications, inferior repairs, wear and tear etc. PUSPAKOM is not liable for any such changes that occur after its vehicle examiners have completed their inspections.

    • The inspection conducted by PUSPAKOM is an inspection for roadworthiness. PUSPAKOM does not remove any vehicle parts during the inspection and the inspection does not constitute an inspection for testing of the internal components or mechanical components, which may require an authorised mechanic or a qualified automotive engineer to conduct further testing.

  7. Payment and Credit Card Terms

    You may use credit card and/or make payment through the FPX payment system.

    • Payment via Credit Card

      The following credit cards can be used as payment:

      1. Visa
      2. MasterCard

      Only use your credit card if you are agreeable to the terms and conditions herein. By using your credit card, you shall be deemed to have accepted the terms and conditions herein and shall be bound by them. If your payment method has been declined, do one of the following:

      1. Check and Confirm whether your credit card number, expiration date, billing address, and phone number were entered correctly.The billing address and phone number entered must match those associated with your credit card.
      2. Contact your bank.
    • Payment via FPX

      You may choose to pay via Financial Process Exchange ("FPX") which connects you to your preferred internet banking system. You may or may not be redirected to the FPX gateway to complete the payment process.

  8. Notification of Cancellation of Appointment by Customer
    • Cancellation of the appointment can be made through Customer Support Centre via phone call.

    • The cancellation can be done before the inspection time slot. Any cancellation done after the inspection slot shall be considered "non-attendance".

    • Non-attendance is not considered a cancellation and your fees shall be forfeited.

  9. Refund
    • An application for refund of the fees* can be made through the Customer Support Centre via email or nearest branch.

    • However, PUSPAKOM will only allow refund for cancellation notified and made before appointment time slot. (refer clause 7 above)

    • To ensure no abuse of the online reservation system, PUSPAKOM will be strict and no refund will be provided other than for the abovementioned reason.

    • In the event of non-attendance, the appointment fees will be forfeited.

    • Please allow up to 30 working days for the refund.

    *the refund shall not include the RM3.50 processing fees imposed.

  10. Change of Appointment Date
    • Once reservation for appointment has been made and fees paid, change of appointment can still be made before the inspection time slot.

    • The change of appointment must be made Two (2) days before the actual inspection slot.

    • Any changes made to the appointment is at the owner’s own risk and subject to availability of inspection slots.

    • The change of appointment date is limited to the same vehicle and the owner may not change the vehicle registered to be inspected.

  11. Indemnity Clause
    1. As a condition of use of this website and/or the mobile application, you agree to indemnify, defend and hold harmless, PUSPAKOM and its suppliers, each of their parent and affiliated companies, and each of their respective partners, suppliers, licensors, officers, directors, shareholders, members, employees, representatives, contractors and agents, from any and all claims (including, but not limited to, claims for defamation, privacy and intellectual property infringement) and damages (including legal fees and court costs) arising from or relating to any allegation regarding: (a) your use of the website and/or mobile application; or (b) PUSPAKOM'S use of any content or information you provide, as long as our use is not inconsistent with this agreement; or (c) information or material posted or transmitted through login account, even if not posted by you; or (d) any dispute regarding payment or your use of any credit card or the FPX payment gateway; or (e) any violation of these terms and conditions by you.

    2. Under no circumstances, including, but not limited to, negligence, shall PUSPAKOM or its affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the content and/or content(s), unauthorized access to or alteration of your transmissions or data, the content and/or content(s), or any errors or omissions in the content and/or content(s), even if advised of the possibility of such damages. You specifically acknowledge and agree that PUSPAKOM is not liable for any conduct of any user.

    3. PUSPAKOM shall not bear and/or be made liable for any liabilities, claims, actions, proceedings, losses, damages, injuries, expenses and /or any other costs borne by the owner of the vehicle, the owner’s representative (whether authorised or not authorised), or any other person before or after the inspection of the vehicle either direct or indirectly, including any negligence, fraud or mistake on the vehicle before or after the inspection, inaccuracy, imperfection or omission when conducting inspection and/or issuance of the Inspection Report/Certificate by PUSPAKOM.

  12. Anti Bribery Clause

    You agree not to engage in corrupt activities (directly or indirectly) involving vehicle inspection services at PUSPAKOM centres and you also undertake to comply with all relevant PUSPAKOM anti-corruption policies and procedures.

By using this website and/or the mobile application, you agree to all the terms and conditions imposed by PUSPAKOM. These Terms and Conditions have been made in and shall be construed and enforced in accordance with the laws of the Malaysia. Any action to enforce this agreement shall be brought and in and you agree to submit to the exclusive jurisdiction of the federal or state courts located in Malaysia. If any provision is deemed to be unlawful or unenforceable, that shall not affect the validity and enforceability of the remaining provisions.

We reserve the right and shall at our discretion, change, modify, add or remove terms of this agreement at any time without notice.