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Firstly, you need to log on to website www.mypuspakom.com.my or download MyPUSPAKOM app from Google Play to create a MyPUSPAKOM account with a valid e-mail account.
You may register the account under an individual’s name or a company’s name. Follow the registration process shown on the screen for registration of an individual or a company account.
After registration, customer will receive the confirmation via e-mail.
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You can change the password at any time by clicking on the “Forgot Password” link. If you do not receive a confirmation e-mail for your password, please log out and log in once again to the MyPUSPAKOM account, then check on the registered e-mail
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Account that need to register by private individuals (individuals) and for inspection of private vehicles.
Company AccountAccount that need to register by business entity established under the Business Registration Act 1956.
Commercial vehicles and public service vehicles like taxi, hired and drive, etc, need to register as Company Account.
NOTE: For Company Account, customer need to register at MyPUSPAKOM website.
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There is no limit. Please ensure that company documents are sufficient for the registration process
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No documents needed
Company AccountNOTE:
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Customers need to apply for account cancellation by sending an e-mail to support@mypuspakom.zendesk.com, and make sure the existing account did not have active transactions.
NOTE: For information, 1 e-mail, 1 account only.
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After you have successfully registered with MyPUSPAKOM, you can log in to the account via MyPUSPAKOM website www.mypuspakom.com.my or through MyPUSPAKOM app.
After log in, customer has to select the required inspection service, either the inspection shall be conducted at inspection centre, using Mobile Truck or Van Services.
Please refer to the steps as per below:
Inspection CentreAfter log in, select ‘Branch Reservation’ and complete the details as required
Steps to complete the appointment process are as follows:
Guide to MyPUSPAKOM shall be referred to https://www.puspakom.com.my/wp-content/uploads/2019/07/MyPUSPAKOM-leaflet_bm.pdf
Mobile Truck Services (For customer with JPJ approval only)After log in, select 'Mobile Truck Reservation’ and complete the details as required
Steps to complete the appointment process are as follows:
After log in, select 'Mobile Van Reservation’ and complete the details as required
Steps to complete the appointment process are as follows:
NOTE: For an optimal site experience, we recommend using the Google Chrome / Mozilla Firefox
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You are encouraged to make an appointment for convenience and better time management
Mobile Truck ServicesCustomer are encouraged to make an appointment for convenience and better time management, please ensure you’ve received JPJ approval to use this service.
Mobile Van ServicesIf you are in Kuala Lumpur & Selangor, please register and log on to www.mypuspakom.com.my to make your appointment.
For customer out of KL & Selangor, appointment shall be made via phone call. Please refer the following link for contact information https://www.puspakom.com.my/premier-mobile-inspection/
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No, you can’t. Appointment shall be made through online only.
Alternatively, the appointment shall be made through MyPUSPAKOM Kiosk which is available at PUSPAKOM Padang Jawa, Shah Alam, Batu Caves, Taman Bukit Maluri and Wangsa Maju.
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Guide to MyPUSPAKOM shall be referred to https://www.puspakom.com.my/wp-content/uploads/2019/07/MyPUSPAKOM-leaflet_bm.pdf or contact Customer Service Centre at 03-5101 7000 or e-mail to dp.ebooking@puspakom.com.my or Live Chat at www.mypuspakom.com.my for assistance.
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An appointment can be made as early as 1 month and no later than 12 hours before the required date
(Subject to slot availability)
NOTE: Customer is allowed to reschedule the appointment. Please refer to the “Reschedule” information.
Mobile Truck Services (For customer with JPJ approval only)An appointment can be made as early as 3 working days before the required date.
(Subject to slot availability)
Mobile Van ServicesAn appointment can be made as early as 3 working days before the required date.
(Subject to slot availability)
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You will receive a Booking Confirmation Slip via registered e-mail for every successful transaction.
If the appointment was made for 2 different vehicles, you will received 2 Booking Confirmation Slip.
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MyPUSPAKOM will show information on the types of inspection before an appointment is made (refer to information icon). Alternatively, you can call MyPUSPAKOM Customer Service Centre at 03-5101 7000 for assistance or Live Chat www.mypuspakom.com.my for any assistance.
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Private vehicle : Minimum 1 unit and Maximum 3 units per vehicle / day / user
Commercial vehicle : No limit
Mobile Truck ServicesMinimum vehicle unit : 15
Maximum vehicle unit : Subject to the required inspection
Mobile Van ServicesMinimum vehicle unit : 1 unit / slot
Maximum vehicle unit : Subject to the required inspection
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Yes. You need to pay during making online appointment to confirm the reservation.
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MyPUSPAKOM allows payment via Credit / Debit Card or Financial Process Exchange (FPX) or PUSPAKOM E-Wallet.
Mobile Truck ServicesPay via PUSPAKOM E-Wallet for Service Charge. The Inspection Fee shall be paid during inspection via Cash, Cheque or PUSPAKOM E-Wallet.
MyPUSPAKOM KioskTo pay via Credit / Debit Card
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A Processing Fee of RM3.50 will be charged for every successful appointment made through MyPUSPAKOM.
Inspection Fee is subject to 6% of Service Tax.
Mobile Truck / Van ServicesThere are Service Charge to be payable for Mobile Truck / Van services
Please refer to www.mypuspakom.com.my
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MyPUSPAKOM requires all the payments to be made online
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You may check the inspection fee through PUSPAKOM website at www.mypuspakom.com.my
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Upon selecting the types of inspection and vehicle on MyPUSPAKOM, the inspection fee will be shown automatically
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Every successful appointment made through MyPUSPAKOM, tax invoice will be emailed to your registered email address. You can save or print the tax invoice.
Please contact MyPUSPAKOM Customer Service Centre at 03-5101 7000 or e-mail to dp.ebooking@puspakom.com.my or Live Chat at www.mypuspakom.com.my if you’ve not received the Tax Invoice or Confirmation Slip
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Please log out from the MyPUSPAKOM system, then log in again. Next, click to ‘My Reservation’ and select the desired appointment (by click to Reservation ID / Registration No) to download the Confirmation Slip.
Please contact MyPUSPAKOM Customer Service Centre at 03-5101 7000 or e-mail to dp.ebooking@puspakom.com.my or Live Chat at www.mypuspakom.com.my if you’ve not received the Tax Invoice or Confirmation Slip
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You can sign in to MyPUSPAKOM, details and status of all successful appointments will be shown in "Upcoming Appointments".
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Confirmation Slip is a summarisation of vehicle reservation details after successful payment
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QR Code is matrix barcode available at Confirmation Slip for Check In purpose. It contains the information of the reservation.
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You can sign in to MyPUSPAKOM, look out for "Upcoming Appointments" and select the Reservation ID or registration number to download the Confirmation Slip.
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Yes. You need to bring along the Confirmation Slip for Check In purpose. List of documents are stated in the Confirmation Slip.
During inspection, please make sure vehicle and documents matched with the registered appointment.
There is no refund for customers who fail to bring complete documents.
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Yes. Records of your previous appointment will be shown on your MyPUSPAKOM account
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You may contact MyPUSPAKOM Customer Service Centre at 03-5101 7000 or e-mail to dp.ebooking@puspakom.com.my or Live Chat at www.mypuspakom.com.my
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No. With effect from 10th October 2020, PUSPAKOM will not consider any cancellation and refund requests. Hence, there is no refund for the Processing Fee, Inspection Fees and Service Charge.
Nevertheless, you are allowed to reschedule the appointment to another date, time and location. (Refer to “Reschedule of Appointment”).
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No, you can’t.
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It is not acceptable. No cancellation and refund request is allowed.
NOTE: Once successfully registered in the system, customers are not allowed to cancel the reservation. Instead, they may only reschedule the appointment to another date. Reschedule is allowed for one (1) time only for each booking.
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Yes, you are allowed to reschedule the appointment.
It is subject to the same vehicle with same type of inspection only. No other changes shall be made to the vehicle that has been registered for the appointment.
PUSPAKOM BranchReschedule can be made 1 day before the inspection date (subject to slot availability - green colour)
Reschedule is subject to the date, time and branch only.
To reschedule:
Reschedule can be made 5 days before the inspection date (subject to slot availability)
Reschedule is subject to the date, time and branch only. While for the Mobile Van Service, reschedule shall be made on the inspection date only.
Any requisition less than 5 days before the inspection date shall be not entertained. Thus no cancellation & refund will be made.
To reschedule:
Reschedule can be made 5 days before the inspection date. Please contact 03-5526 1116 / 03-5526 1118 or e-mail to dp.pmihq@puspakom.com.my
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The appointment can be rescheduled up to 1 time only.
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No charges applies
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You need to make a new reservation because the appointment has been confirmed.
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The appointment details shall be amended at branch during the inspection. The changes are strictly subjected to the typo errors only.
Please refer the following:
NOTE: There is no refund for the overpaid fees.
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MyPUSPAKOM is an online platform that enables customers to make appointment through website or Apps for any inspection at PUSPAKOM.
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MyPUSPAKOM aims to help customer to better manage time and make booking process easier and faster as appointment and payment can be done online anytime and anywhere.
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MyPUSPAKOM was implemented on 28 August 2017 and as at 2020, it has been expanded at all PUSPAKOM Branch nationwide.
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You may contact PUSPAKOM Customer Service Centre at 03-5101 7000, or email dp.ebooking@puspakom.com.my or Live Chat www.mypuspakom.com.my
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MyPUSPAKOM's online system operates 24 hours and information related to inspection slots will be displayed directly to customers.
Thus, Customers no longer need to contact Customer Service Centre or PUSPAKOM branch to make a vehicle inspection appointment
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For customers who have made an appointment, the inspection process takes 1 hour from the check-in time at branch (if no problems arise such as technical problems & etc).
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The address and location of an inspection centre will be shown upon selection of your preferred inspection centre
Alternatively, customer may log on to PUSPAKOM website www.puspakom.com.my to get a list of PUSPAKOM Branch information.
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You need to bring along the Reservation Confirmation Slip with the QR code printed on a print copy or displayed on a mobile device*.
* QR code display must have a maximum brightness and is not blocked by objects or other tinted layers.Q:
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Blacklisted vehicles cannot make an appointment.
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You will be notified by e-mail one day before the inspection date for every successful transaction made.
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You must go to the inspection centre where you have made appointment with.
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You should present 20 minutes before or not later than 10 minutes of the appointment time.
For Mobile Van Services, only 20 minutes awaiting time.
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Follow the special appointment lane, scan the QR code at the scanner terminal before proceed to the registration counter.
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Can. Owner or representative agree with “Borang Pelepasan Tanggungan” form that mentioned in Tax Invoice
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You may refer to the respective Branch Manager or contact Customer Service Centre at 03-5101 7000, or email to dp.ebooking@puspakom.com.my or Live Chat www.mypuspakom.com.my for further clarification.
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You are encouraged to make an appointment for vehicle inspection at any PUSPAKOM inspection centres via MyPUSPAKOM for convenience and better time management.
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You can still make an appointment for the inspection of vehicle that the date of Inspection Certificate has expired. However, relevant documents need to be presented at the date of inspection.
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You are encouraged to make an appointment for vehicle inspection. A processing fee of RM3.50 will be charged for every successful appointment made through MyPUSPAKOM.
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